Healthcare services like hospitals, clinics, pharmacies, therapy centers, and manufacturing plants have an endless stream of customers and medical professionals to be handled. The daily work the staff put forward is humongous in volume. It is also tedious as many tasks are repetitive to the extreme and disruptive to the business’s smooth functioning.
RPA in Healthcare Business
Robotic process automation or RPA is a reasonable fix to this issue for the healthcare business. With the projection of billions of investments in the RPA market, the options available to select from are also more for healthcare businesses. Depending on the requirements and budget, they can decide between partial or complete automation. Striking a good balance between internal and external RPA support helps to maintain, implement, and optimize the system’s functioning.
Healthcare Business: How to Select RPA Partner
Finding an automation system for your healthcare business is easier said than done. Be it selecting an automation platform or getting help from experts, each RPA process has its pros and cons. You can also do partial automation of revenue cycle-specific functions, inventory management, patient data collection, big data analysis, and much more. It all depends on which area of the business you want to automate.
So, how do we go about it? There are a couple of options available as mentioned below.
- DIY implementation
- In partnership
Let’s explore the three options more.
In the do-it-yourself (DIY) implementation, the healthcare business buys or leases the RPA platform or solution and implements the tasks by itself. They train their own teams in the usage, create the bots, maintain the system, and control it. DIY implementation requires the firm to allocate an IT team and produce a revenue cycle for the platform.
While the organization can gain complete control over the system, it can’t expect the system to be up and running in the short term. As it takes time to allocate resources for the project and can delay other projects. This method can also increase the expenses for the company.
The partnership method of automation works with a partial partnership with the RPA solution provider. The healthcare business buys or leases the solution along with the provider’s services to partially help them in the process. The company will have a dedicated team for handling the platform in-house along with external support.
The partnership method reduces the implementation time of the automation process by around half. Healthcare organizations need only concentrate on the data gathering part and leave the technical support to the external advisory team.
Under automation-as-a-service, the healthcare organization can rent the RPA platform from a service provider as a whole. All the company needs to do is add data and use it for daily purposes. Here the implementation process will be smooth as it is just the migration of the process. The RPA vendor will identify, design, develop, and maintain the bots and the technical support parts.